Data deletion
Last updated:
You can ask us to delete personal data we hold about you, or all data of a business that used our products.
How to request deletion
Send an email to anton@lakida.me with the subject "Data deletion" and include:
- if you are a client of a business: the business's name and the phone number you used with it;
- if you are a business: the business name and the WhatsApp phone number or account connected to our product;
- what you want deleted, if not everything.
We may ask you to confirm that the data belongs to you, for example by writing from the same phone number on WhatsApp. We confirm the request and complete it within the time limits set by the law of the Republic of Kazakhstan.
What we delete
- contact details, booking history and WhatsApp conversations linked to you;
- for a business: its clients' data, conversations, and data of its WhatsApp Business Account received from Meta, including the access token. We also stop receiving its webhooks from Meta.
What may remain
Records we must keep under Kazakhstan law, such as accounting documents, are kept for the period the law requires and then deleted. Backups are overwritten in the normal backup cycle.
Disconnecting WhatsApp yourself
A business can also remove our app's access to its WhatsApp Business Account at any time in Meta Business Suite, under Business settings → Integrations → Connected apps.